🎟️ How to Transfer Your Tickets

👉 Access Your New Online Account: Broadway at The National My Account

In this Article: How to Transfer Tickets

Can’t make it to the performance? You can use the Transfer feature in your Broadway at The National My Account to securely send your tickets to a friend, family member, or another member of your party.

Transferring tickets is free, and the recipient will receive their own mobile tickets after accepting the transfer.

📲 How to Transfer Tickets

1. Log In to My Account

Visit Broadway at The National My Account and select Log In. Enter the email address and password associated with your account.

2. Find Your Tickets

Once logged in, locate the upcoming performance in the Tickets tab you would like to transfer, click Actions, and choose Transfer Tickets.

3. Verify Your Identity 

For security purposes, in order to continue with your ticket transfer you will need to complete identity verification. We'll send a verification code; click Send Verification Code, retrieve the code to verify from your email and continue.

4. Choose Tickets to Transfer

Select the ticket(s) you would like to send. You can transfer all of your tickets or only select seats from the order.

5. Enter the Recipient’s Information

Enter the requested contact information for the person receiving the tickets. Be sure to double-check the information before continuing so your transfer is sent to the correct person.  

6. Review and Send

Review the transfer details and check the box to agree to the Terms & Conditions, then select Initiate Transfer to complete the process.
 

💡 Pro Tip: You can view and manage your pending transfers in the Transfers tab in My Account. Here you can see all transfer activity, including Pending, Canceled, and Completed transfers. 

📩What happens after I start the transfer?

1. The recipient will receive an email to accept these tickets. Once the transfer has been initiated, the recipient must accept the tickets for the transfer to complete. Both parties will receive an email when a transfer is completed.

2. You may cancel pending transfers. You may cancel the transfer at any time before the tickets are accepted. Once the tickets are accepted, you will no longer have access to them. Both parties will receive an email when a transfer is canceled.

Once the recipient accepts the transfer, the transferred tickets will be available through their My Account, and they can use the mobile tickets for entry.

💡 A Few Things to Know

• A ticket can only be active in one account at a time.
• The recipient must accept the transfer before they can access their mobile ticket. Recipients will be required to create and verify their own account to accept and use tickets.
• You can transfer individual seats without transferring every ticket in your order.
• You can cancel the transfer if the recipient has not yet accepted the tickets.
• Ticket transfer availability may vary by production and may not become available immediately after purchase.
   

Need Assistance?

If you have questions or need help completing an exchange, our Season Ticket Office team is happy to assist.

Need Assistance? We're Here to Help! 

Broadway at The National Season Ticket Services  

877-302-2929 | seasontickets@broadwayatthenational.com

Monday 11 AM - 6 PM ·  Tuesday - Friday 11 AM - 7 PM ·  Saturday 12 PM - 6 PM